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 Shipping Policy

At sophomart.com, we aim to deliver your thoughtful gifts as efficiently as possible. Since we operate on a dropshipping model, products are shipped directly from our various trusted suppliers.

1. Order Processing Time

  • Orders are typically processed within 1-3 business days from the time of purchase. This includes order verification, quality check by the supplier, and packaging.

2. Shipping Locations

  • We currently ship to addresses within India only, or specify countries.

3. Shipping Methods & Costs

  • Standard Shipping: We offer standard shipping for all orders.
  • Shipping Costs: Shipping costs are calculated at checkout based on your order value, weight, and destination. Currently WE OFFER FREE SHIPPING ALL OVER INDIA!

4. Estimated Delivery Times

  • As products are sourced from various suppliers on Meesho, delivery times typically range from 7-15 business days from the date of dispatch.
  • In some cases, due to factors such as supplier location, logistics issues, or unforeseen circumstances (e.g., public holidays, extreme weather), delivery may extend up to 15-20 business days(Very Rarely). We kindly ask for your patience and understanding in such instances.

5. Tracking Information

  • Once your order has been shipped, you will receive calls from Sophomart providing you with timely shipping updates regarding your product.
  • You can track the status of your shipment by visiting the link provided by Sophomart.
  • Please allow [e.g., 24-48 hours] for the tracking information to update after you receive the shipping confirmation.

6. Lost or Damaged Shipments

  • In the rare event that your order is lost in transit or arrives damaged, please contact us immediately at support@sophomart.com or call us at +91 8897839357.
  • For damaged items, you must provide clear photos/videos of the damage within 24-48 hours of delivery. We will work with the supplier and carrier to resolve the issue, which may involve a replacement or refund.

7. Incorrect Address

  • It is the customer's responsibility to ensure the shipping address provided is accurate.
  • If an order is returned to us due to an incorrect or undeliverable address provided by the customer, we may charge a reshipping fee. No refunds will be issued for items lost due to incorrect addresses.

8. Contact Information

If you have any questions about your order's shipping, please contact us at support@sophomart.com.