Refund and Returns Policy

At sophomart.com, we want you to be happy with your gifts! As a dropshipping store, our refund and return process is designed to align with the policies of our third-party suppliers. Please read this policy carefully.

1. Eligibility for Returns

Timeframe: You may request a return or exchange within [e.g., 7 days] of the delivery date of your item.
Condition: To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
Non-Returnable Items:
- Personalized or customized items (unless defective or damaged).
- Digital products (e.g., e-gift cards).
- Items marked as "Final Sale" or "Non-Returnable."
- Health and personal care items for hygiene reasons.
- Perishable goods (e.g., food, flowers).

2. Return Process

To initiate a return:

Contact Us: Email us at returns@sophomart.com or call +91 8897839357 with your order number, the reason for the return, and clear photos/videos if the item is damaged or defective.
Await Approval: We will review your request and, if eligible, provide you with return instructions and a return shipping address. Do not send your item back to the sender's address on the package without prior authorization, as this may not be our or our supplier's return facility.
Ship Item: You will be responsible for shipping the item back to the designated return address or a delivery agent may collect your item(charges applicable).

3. Return Shipping Costs

Customer Responsibility: For most returns (e.g., change of mind, incorrect size/color ordered by customer), the customer is responsible for the return shipping costs.
Our Responsibility: If the return is due to our error (e.g., wrong item sent, defective, or damaged product), we will cover the return shipping costs, or arrange for a pick-up if feasible. You must provide clear photo/video evidence of damage or defect upon delivery to be eligible for this.

4. Refunds

Once your return is received and inspected by our supplier or us, we will notify you of the approval or rejection of your refund.

Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (via Razorpay), within [e.g., 5-10 business days].
Partial Refunds: Partial refunds may be granted for items not in their original condition, damaged or missing parts for reasons not due to our error, or items returned more than [e.g., 7 days] after delivery.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at support@sophomart.com.

5. Exchanges

We generally do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item for a refund (as per our policy) and then place a new order for the desired item.

6. Damaged or Defective Items

If your item arrives damaged or is defective, you must:

Report Immediately: Contact us within [e.g., 24-48 hours] of delivery.
Provide Evidence: Include your order number and clear photos/videos of the damage or defect.
We will work with our supplier to assess the issue and offer a suitable resolution, which may include a replacement, partial refund, or full refund.

7. Order Cancellation Policy

You may cancel an order within [e.g., 2 hours] of placing it, provided the item has not yet been processed by our supplier or shipped.
Once an order has been shipped from the supplier, it cannot be canceled and will be subject to our standard return policy.

8. Contact Information

For any questions regarding our Refund and Returns Policy, please contact us at support@sophomart.com.