Privacy Policy
Your privacy is critically important to us. This Privacy Policy describes how sophomart.com ("we," "us," or "our") collects, uses, and protects your personal information when you visit and make a purchase from sophomart.com (the "Website").
1. Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Information: When you make a purchase or attempt to make a purchase through the Website, we collect certain personal information from you, including your name, billing address, shipping address, payment information (e.g., credit card numbers, UPI IDs, bank account details - we do not store full payment card numbers; this is handled securely by our payment processor, Razorpay), email address, and phone number.
- Usage Data: We automatically collect certain information about your device when you visit the Website, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Website, and information about how you interact with the Website. This is "Usage Data."
2. How We Use Your Information
We use the information we collect for various purposes:
- Order Fulfillment: To process and fulfill your orders, including processing your payments and arranging for shipping.
- Communication: To communicate with you about your orders, send order confirmations, shipping updates, and respond to your inquiries.
- Website Improvement: To improve and optimize our Website (e.g., by generating analytics about how our customers browse and interact with the Website, and to assess the success of our marketing and advertising campaigns).
- Marketing (with consent): To send you promotional emails about new products, special offers, or other updates, if you have opted to receive such communications.
- Legal Compliance: To comply with applicable laws and regulations.
3. How We Share Your Information
We share your Personal Information with third parties to help us use your Personal Information, as described above:
- Suppliers: Your shipping address and contact information are shared with our third-party suppliers (from Meesho) for the purpose of order fulfillment and direct shipping.
- Payment Processors: Your payment information is shared with Razorpay to process your payments securely.
- Shipping Carriers: Your shipping details are shared with shipping carriers to deliver your products.
- Analytics Providers: We use Google Analytics to help us understand how our customers use the Website. You can learn more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- Advertising Partners: We may share Usage Data with advertising partners to show you targeted advertisements based on your Browse behavior.
- Legal Requirements: We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using Secure Socket Layer (SSL) technology for data transmission on the Website.
5. Cookies and Tracking Technologies
The Website uses "cookies" to enhance your Browse experience. Cookies are small data files placed on your device or computer. We use cookies to remember your preferences, track your shopping cart, and analyze website traffic. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
6. Your Rights
You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
7. Third-Party Links
Our Website may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Children's Privacy
Our Website is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page.
10. Contact Information
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@sophomart.com.